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FREQUENT ASKED QUESTIONS
What payment methods can I use ?You can purchase items from DisneyStore.com in a variety of ways. These include various credit/debit cards (Disney Rewards® Visa® Credit Card, Disney RewardsSM Visa® Debit Card, Visa, MasterCard, American Express and Discover), PayPal, Bill Me Later, Disney Gift Cards and Disney RewardsSM Redemption Cards.What shipping options does DisneyStore.com offer ?For US Domestic orders, our Guests have the option of Standard, 2-Day Express and 3-Day Express Delivery for most items. Items not available for Express Delivery options are so noted on the Shipping Tab on individual product pages. We also offer International Express Delivery for most items.What is DisneyStore.com's Return Policy ?DisneyStore.com will gladly exchange, credit or refund your purchase of any merchandise purchased at DisneyStore.com, if returned within 30 days of the shipping date. Please click here to read the DisneyStore.com Return Policy for specific instructions, restrictions and guidelines.Where can I ship DisneyStore.com products internationally ?We can currently ship your order filled with Disney magic to over 125 countries around the world. Please click here for a list of countries that we are unable to ship to at the present time. Our International Express Delivery prices do not include duties, value-added taxes or miscellaneous fees. If assessed, these charges are the responsibility of the package recipient, who will be billed for them by the local Customs office.When will I receive my order ?Most items ordered via Standard Delivery will arrive within 7-9 business days. Some items, including personalized items, Create-Your-Own items and items shipped from locations other than our main warehouse, may take longer. Please click on the Shipping Tab on individual product pages for item specific delivery schedules.How do I apply promotional discounts to my order ?In the DisneyStore.com Shopping Cart, just below the list of items you have selected to purchase, is a section labeled "Special Offers and Discounts." Simply enter your promotion code in the field provided and click on "Apply Promo Code." The promotion will be automatically applied to your order.How is sales tax determined ?DisneyStore.com will charge applicable sales tax on all purchases. The tax listed for your order throughout Checkout, including your Checkout Receipt, is an estimated tax. The packing slip that arrives with your order will reflect the final total tax, as well as any applicable fees that DisneyStore.com is legally required to charge. |
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